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#Rocket chat cloud pricing free

#Rocket chat cloud pricing free

We have been offering phone and email support to every paying customer (and often even free workspaces) since the very beginning. Additionally, omnichannel multiple queues and departments are becoming Enterprise only features. Live chat also remains completely free but we’re planning to build a much improved version to be launched as part of our Enterprise plan. Email and SMS are staying completely free but we’re adding an Enterprise version of both, once again, fully maintained by our team. Making all omnichannel channels better supported and more easily available for Enterprise customersįacebook Messenger, WhatsApp Business, Instagram Direct, Twitter and Telegram are becoming Enterprise apps maintained by the Rocket.Chat team. That’s why we’re rolling out a specific monthly price per omnichannel agent which is different from the monthly price per team collaboration user. Our omnichannel customer support solution has evolved since we first introduced it. The new minimums are 25 users for team collaboration or 5 agents for omnichannel (or an equivalent combination of both). With these upgrades, we’ve also updated the minimum number of users required to use the Enterprise plan to better align with our core customers. Inquiry forwarding across teams and departments.Return customers routing to previous agent.Supervisors and sub-departments to scale operations.

Centralized admin controls and granular audit logs.

Enterprise is the paid version of Rocket.Chat and it comes with several benefits, including: Team Collaboration: That’s it.Ĭommunity remains free forever, but it’s only available self-hosted. Instead of choosing between a variety of different plans, you can now pick between running the Community Edition (free plan) or Enterprise (paid plan). Simplifying the amount of available plans We believe our customers should have the choice to pick the deployment option that best meets their needs without incurring additional charges. No more separate pricing for self-managed vs saas plans For existing customers under an annual contract, the changes will only come into effect at the time of renewal. For existing monthly customers, the new pricing will go into effect in 60 days, which will be the end of August. On July 1st, 2022, the new pricing will come into effect. That’s why, today, we’re announcing changes to our pricing model that aim to simplify the experience of buying Rocket.Chat for our customers, better represent our current product offering, support the investments we’ve already made and enable the future growth of our customers.

We’ve come a long way and we’re just getting started. Today, Rocket.Chat is proud to serve millions of users in over 150 countries. Organizations can own their data, customize anything within the platform and integrate whatever they need. We have continuously invested in product and infrastructure enhancements that allow communication to flow freely between colleagues, partners, customers, communities and even platforms - without compromise. For the past few years, Rocket.Chat has expanded and evolved to deliver a better communications experience for organizations all over the world.